SPELLCART SUPPORTHelp for your next step.
Support for installation, merchant accounts, campaigns and rewards.
Contact Spellcart
Include your store address, what you were trying to do, the approximate time and the exact error message. Screenshots help.
Never send passwords, payment card details, API keys or installation keys.
For merchants
I cannot sign in.
Use the email associated with your merchant account in the merchant portal. If you still cannot access it, email support with your store address and the error shown.
The reward widget is not appearing.
Check your installation, approved storefront address, plan or trial eligibility and campaign settings. Confirm that your campaign is enabled and its daily reward allowance has not been exhausted.
I need help with my plan or billing.
Email support with your merchant account email and store address. Include any invoice reference relevant to the problem, without payment card details.
For shoppers
Where is my reward code?
Look in the reward panel after your challenge. Check the reward conditions, expiry and any minimum spend before using the code at the participating store.
My reward is not accepted at checkout.
Check that you are using it at the store where you earned it and that your cart meets its conditions. Contact that store about checkout, shipping or an order. Contact Spellcart about a game or widget error.
What should I include in a game error report?
Include the store address, game name, approximate time, device and browser, and the error message. If a reward was issued, include its code and a screenshot.